Service Manager-Inorganic AA/ICP/ICPMS

15k-20k·12薪
经验要求 5-10年| 本科| 上海| 关注人数 109

职位描述

岗位主要目标
Purpose of the main job

Provides technical services including installation, repair, preventative maintenance, validation and other technical support for East China customers.
Lead Shanghai Service team, manage and develop direct service effectiveness for field service engineers, in order to deliver excellent services to achieve customer loyalty.

职责描述
Main responsibilities
• Lead team to provide customers with high level technical support. Maintain high customer satisfaction, resolves customer concerns and complaints.
• Measure service team’s performance based on Company service metrics.
• Monitors and tracks all installation, service activities and field issues and ensure all related service data are properly collected and escalated.
• Manage territory service activity and ensure high quality service to meet company measurements (Service KPIs). KPI analytical and problem solving process to anticipate and minimize disruptions to plans.
• Promote service contracts, billable service to fulfill customer need and achieve/exceed service business target
• Participate and cooperate with team to accomplish the team goals.
Coach team to follow Company and Service team’s operational policy.

相关经验要求
Required work experience related to position

• Technical background. Minimum 5 years of related working experience, over 3 years in leading a team.
• Being experienced in the analytical instrument industry is preferred.
• Inorganic AA/ICP/ICPMS and instrument service-related preferred.
• Good communication skills and service attitudes, must be able to function independently, be self-motivated and yet be part of a team.
• Well oral and written English skill. Good knowledge on computer.
安全提示: 严禁招聘者做出任何损害求职者合法权益的违法违规行为,包括但不限于扣押求职者证照、索要求职者财物、诱导求职者异地入职、异地参加培训、违法违规使用求职者简历等,一经发现, 立即举报
工作地点
上海张江高科技园区张衡路1670号
公司信息

科学仪器类

500-999人 | 上海 | 外企
公司介绍

珀金埃尔默(PerkinElmer)是全球领先的科学仪器和服务提供商,成立于1937年。自成立以来,公司一直致力于为科研、医疗、环保、工业等领域提供先进的分析仪器、实验设备和解决方案。在全球,珀金埃尔默服务于168个国家和地区,珀金埃尔默不断挑战科学的边界,帮助我们的客户进行测量、定量、检测和报告,从而帮助他们改进产品。 公司的中国总部位于上海张江高科技园区。秉持着前瞻性和创新的精神,在中国,公司建立了完整的产业链,涵盖了研发、生产、销售、服务等环节,在十多座城市设有办事处,拥有2000多名专业技术人员。公司在北京、上海、广州、成都设有客户知识转化体验中心,并在上海、无锡、苏州、杭州、天津、日照等地建有研发或生产基地。不仅为科研机构和实验室提供先进的仪器设备,还为不同行业提供解决方案,从环境保护到食品安全,从医药研发到新能源,都有着深入的参与。

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公司地址

上海张江高科技园区张衡路1670号

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