Key responsibilities:
To identify and engage with key customer accounts, both current and potential to define current and future requirements. Maintain good customer relationships, providing regular contact and developing self as technical “go to person” within the industry and projecting a professional and competent image of Andor and its products at all times.
Maintain and develop knowledge of assigned products and their common applications, undertaking appropriate training where necessary.
Support marketing / sales, furnishing leads for system sales, upgrades, support contracts and other market intelligence whilst in contact with the customer.
To deliver applications support at time of customer need to ensure successful customer outcomes.
To organize and present seminars, user-groups and workshops when required. To attend third-party seminars, user-groups and workshops when required.

Participate in training and development activities as required.
Undertake any other tasks or responsibilities in line with the scope and level of responsibility of the post, which might reasonably be required.
Person Specification (essential requirements unless stated):

EDUCATION / QUALIFICATIONS

Relevant optical electronic science or relevant fields master degree essential, PHD and additional business qualification desirable.
Must have experience of working with weak signal detectors and spectroscopy.
Language skills: English (spoken and written).
PC knowledge, both hardware & software.
Clean driving licence.
Ability to travel at short notice.
No restrictions regarding overseas travel & length of stay.


PROFESSIONAL SKILLS AND ABILITIES

Able to demonstrate EMCCD/SCMOS/CCD/Spectrograph.
Self-motivated and can work effectively with little supervision.
Problem solver under pressure.
Adaptable, able to flex to needs of customers, team and the business
Builds long-term relationships based on trust and respect
Proactive, self-starter, completes activities with minimal support. Initiates actions to develop new and better ways of working.
Uses experiences to anticipate and manage events and has the resilience to remain on track, despite uncertainties. Supports others to do the same.
Constructively challenges the way things are done and takes actions that improve personal and team outcomes.
Customer focused, establishes and exploits good, mutually beneficial customer/distributor relationships. Adept at balancing OI and distributor demands in meeting the ultimate customers needs effectively.
"Can do" attitude – Decisive, able to work around issues to deliver performance.
Superior communication and interpersonal skills to engage with and manage through people.
Organised, with solid administrative/reporting skills.