力新仪器(上海)有限公司
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2020校招-技术支持 Service Technical Trainer, Trainee全职 (面议)

城市:上海 | 经验:应届毕业生 | 学历:硕士及以上 | 专业:Master or above in Proteomics, Biopharma

发布于 2019/12/5 15:03:03

赛默飞世尔科技(中国)有限公司集团展位

公司类型: 仪器生产商 | 规模: 1000人以上

职位描述&要求

职位要求 Job Title: Service Technical Trainer, Trainee Organization: Thermo Fisher Scientific (China) Co., Ltd Location: Shanghai Reports To: Service Training Manager Position Summary: Provide post-sales customer training and application support for HR-LCMS (Ion trap\TSQ\QE\Fusion) product lines to create bigger customer value through better utilization of TFS products. Interface with marketing and commercial team, to highlight the competitive differentiator or to influence customer preference in favor of TFS in the training, eventually become loyal customers. Job Description: 1. Conduct customer operation training and application support for HR-LCMS products. 2. Understand customer’s problems and recommend solutions, ensure customer satisfaction. 3. Manage daily operation of Training Lab, maintain and keep instruments and lab facility in good condition. 4. Post-sales follow-up to monitor customer satisfaction and fortify customer relationships. 5. Provide technical assistance or training for assigned products or technologies to FSE, sales or support channels (internal or external) to enable channel competence and competitiveness. 6. Compile customer training materials for assigned product line or technologies as required. 7. Define and update training SOP, which should cover customer-oriented training process, basic and in-depth technical points, selling points or other advantages of TFS products,etc. Key Metrics: 1. Training productivity and customer satisfaction. 2. Training revenue and service revenue. 3. TFS brand impact and customer preference to related products. Qualifications: 1. Master or above in Proteomics, Biopharma (macromolecular) and Mass spectrometry (LCMSMS). 2. Experience in TFS LCMSMS (Ion trap\TSQ\QE\Fusion) operation is preferred. 3. Effective communication skills with English and computer application skills. 4. Open mind, willing to do continuous improvement to business needs. 5. Demonstrated effective teamwork player. 6. Being resilient, ability to accept challenges. 7. Self-motivated and action oriented.

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