城市：上海 | 经验：应届毕业生 | 学历：本科及以上 | 专业：
公司类型： 仪器生产商 | 规模： 1000人以上
职位要求 Job Description Job Title: Service Biz Analyst, Trainee Reports To: Service Quality & Biz Analysis Manager Group/Division: China Service Position Location: (City) Shanghai Position Summary: Take responsible for the business analysis of China Service. The key responsibility includes Service performance KPI calculation, automatic report generating, service data analysis and business analysis model establishment. Key Duties and Responsibilities: 1)Calculate Service performance KPI based on the raw data from various business systems, responsible for KPI trend mornitoring and gap analysis. 2)Analyze business data to discover the root cause of bad KPI performance in daily operation and initiate the Kaizen project if necessary. 3)Leverage Power BI to build Svc Dashboard and keep Service management staying in know on the trend change of service performance in realtime. 4)Generate data mart based on local Call Center database and ahchieve the automation of on-demand data report generating via data subscription platform. 5)Establish business analysis model as per Service management team’s requirement. Minimum Requirements/Qualifications: 1)Bachelor degree or above. 1)Excellent skills with MS Excel, SQL and BI tools. 2)Good written communication skills in English. 3)Team player and good personal skills. 4)Self-motivated and proactive working attitude. 5)Strong analytical and problem-solving skills.