Field Service Engineer – Beijing/Shanghai, China
Instron® is a global organization that designs, manufactures, sells and services materials and structural testing systems. Instron is a clear global leader in materials testing applications and its leadership in the marketplace is continually expanding. You will find that our established strength, commitment to our core values and team focus provides an engaging work environment and offers exceptional opportunities for personal and career development.

Summary
We have an opportunity for a highly motivated professional whose work will reflect Instron’s commitment to total customer satisfaction. Working from our Shanghai office you will be responsible for traveling to customer sites to perform a variety of services including maintenance, repair, and installation, on a wide range of Instron’s servo-hydraulic structural testing products.

As a field service engineer (FSE) you will be responsible for working within a team environment to understand the main systems assemblies and sub-assemblies including their electrical, PLC, and mechanical software interconnections in order to provide direct support on site or telephone support to customers.

The FSE will interface with headquarters to provide the necessary information in order to provide accurate and timely information to customers with regards to support requests, spare parts, upgrade requests, and additional service requests.

The FSE may travel to company international locations for training and other support work.

You will be provided with appropriate tools/equipment, including a laptop computer and smartphone, and the assurance that you have the support of well-established and growing service operation. Overnight travel is expected to be between 50% and 75%, including multiple weeks for installation work.

Requirements
Successful applicants will have a technical degree, with a minimum of two years’ experience, planning and performing preventative maintenance, troubleshooting and repair of electromechanical and/or servo-hydraulic systems. A broad based knowledge of electrical, mechanical, electronic systems, PLC automation, as well as a familiarity with PC’s including operating systems and Windows applications, is also essential.

In addition, you must be self-motivated, possess exceptional organizational and time management skills and due to the high level of customer interaction, possess strong interpersonal skills. A positive and customer focused attitude is also required, as well as significant customer facing experience. Bilingual (German and English) applicants will be welcomed.