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IT Engineer

公司类型: 仪器生产商
公司规模: 100-499人



已有140人浏览

  • 职位性质: 全职
  • 工作经验:8-10年
  • 学历要求: 本科及以上
  • 工资待遇: 面议
  • 外语要求: 英语 
  • 年    龄:无特殊要求
  • 性    别: 不限
  • 招聘人数: 1
  • 工作地点:上海

职位描述/要求

Operations
1,Manage all end user computing requests including new PC installations for China
2,Act as an escalation point helpdesk requests.
3,,Build rapport with service desk customers.
4,Escalate problems (when required) to the Global IT team.
5,Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
6,,Install anti-virus software and ensure virus definitions are up-to-date and administer all related security systems
7,Perform preventative maintenance and checks on local IT infrastructure
8,Perform post-resolution follow ups with Global IT team as required.
9,Develop help sheets and FAQ lists for end users.
10,Reinforce SLAs to manage end-user expectations.
11,Administer SharePoint sites, permissions and workflows

Knowledge & Experience
1,Expert technical knowledge of current network and PC operating systems
2,Working knowledge of VPN technologies
3,Extensive support experience with PC’s and laptops, Microsoft operating systems and software, printers and network printing, telephony and communications systems
4,Working technical knowledge of current network hardware, protocols, and standards, including Ethernet, wireless LAN, switches, routers, and firewalls
5,Hands-on hardware troubleshooting experience
6,Basic SharePoint administration knowledge for example sites and permission management.
7,Highly proficient in spoken and written English

Personal Attributes
1,Strong interpersonal skills
2,Ability to conduct research into technical issues and new technologies as required
3,Ability to absorb and retain information quickly.
4,Highly self-motivated and directed
5,Keen attention to detail
6,Proven analytical and problem-solving abilities
7,Strong customer service orientation
8,Experience working in a team-oriented, collaborative environment
9,Ability to effectively prioritize and execute tasks in a high-pressure environment

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