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客户支持工程师Customer Support Engineer

公司类型: 仪器生产商
公司规模: 100-499人



已有1020人浏览

  • 职位性质: 全职
  • 工作经验:1-3年
  • 学历要求: 大专及以上
  • 工资待遇: 8000-10000
  • 外语要求: 英语 
  • 年    龄:无特殊要求
  • 性    别: 不限
  • 招聘人数: 1
  • 工作地点:上海

职位描述/要求

岗位职责:
· 负责牛津仪器工业分析产品的安装、维护、维修和故障排除工作;
· 现场培训最终用户如何正确操作系统、基本的结果分析和系统维护;
· 提供系统升级,常规功能检查和及时按照部门预设标准操作程序和政策换发新证;
· 确保所有资源如工具和测试设备的分配和良好维护;
· 促销服务支持,如服务合同、耗材的销售等;

任职要求:
· 机械、电气等技术专业教育背景,3年以上科学仪器行业工作经验;
· 能够很好的理解制度光谱仪工作原理,应用程序和设备知识;
· 优秀的维修和问题解决的工业分析产品技术能力;
· 90%的出差频率,能够独立的主动安排工作;
· 良好的沟通和人际交往能力;
· 英语良好,精通办公软件;

Key Responsibilities
· Perform installations, maintenance, repair and troubleshooting on Oxford Instruments Industrial Analysis product line.
· Provide on-site trainings to end users on the proper operation of systems, basic analytical results and system care.
· Render system upgrades, routine functionality checks, and recertification in accordance to departmental pre-established standard operating procedures and policies.
· Ensure that all resources allocated i.e. tools, test equipments are maintained in good condition.
· Promote service offerings, for example, Service contract, PM, parts/consumables etc...

Education / Qualifications:
· Technical degree in mechanical, electrical or related discipline. More than 3 years working experience in the scientific instrumentation industry.
· Excellent understanding of OES principles, applications and equipment knowledge.
· Proven strong technical competencies in the repair and troubleshooting of OI IA instruments.
· Good command in written and oral English
· Proficient in MS Office software
· Good at PC hardware and software skills
· Up to 90% travel.
· Used to following basic logical and technical processes to resolve the service calls within shortest possible time.
· Must be able to work independently under minimum supervision and is subject to a flexible work schedule, which involves travelling and/or working outside regular business hours when necessary.
· Customer focused and open-minded
· Good communication and interpersonal skill
· High levels of energy and drive.
· Able to work autonomously, but get along well with other staff.

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