Job Description:
• Review customers account.
• Communicate with customers regarding their account status and make subsequent collection of payments
• Follow up with Order management team and or banks as required.
• Utilize the system and /or tools available for information to validate and resolve the issues directly
• Ensure timely and correct routing of customer information/requests which require further investigation to the appropriate internal business partners
• Be a communication linkage with the order management team and escalations to the DMs and credit department for effective resolutions
• Metrics reporting to the management on their portfolio
• Provide quality comments for invoice/accounts in their portfolio with regular follow up per the Invoice Life Cycle

Qualifications:
• Bachelor degree minimum with 3 years and above collection or related work experience; experience in bank bills department a plus, and candidates with more experience or will be considered for senior position;
• Excellent communication and negotiation skills with ability to deliver results and to resolve problem;
• Bills checking experience in banks a definite plus,
• Strong initiative and drive, must be a self-starter;
• Customer satisfaction oriented (internal and external);
• Excellent Communication skills in voice or written media in Korean & English.
• Excellent knowledge of PC tools and Microsoft knowledge, experience in SAP and CRM an added advantage,
• Teamwork skills and traveling is required;
• Integrity and able to work under tremendous pressure;
• Good system application knowledge.