Key Responsibilities: Responsible for the installation, maintenance and relevant service work of Raman and combinational (Raman-AFM, Raman-SNOM) systems nation-wide.
1、 Take charge of technical support to the customers, including system installations and maintenance.
2、 Give system demonstrations for customers, ensure the system is maintained in good working condition.
3、 Provide customers with phone call, online and email support and software & hardware operation trainings.
4、 Upgrade the systems installed.
5、 Collect and feedback information of problems from customers, submit service reports as required.
6、 Maintain and update customer database
7、 Take an active part in company product seminars and meetings.

Qualifications：
1、 Acquainted with the theory and operation principle of Raman systems.
2、 Have a strong optical background. Be familiar with beam path testing and alignment, repair common breakdown independently.
3、 Strong hands-on skills, having experiences on maintaining or operating a Raman system is preferred.
4、 Strong abilities of spoken and written in English, especially of reading and following instructions of specialized documents and communicating technical issues with English spoken foreigners (ie at the headquarters).
5、 Good at communication and working effectively under pressure, excellent time management skill, abilities of onsite problem-solving, self-motivated learning and team working.
6、 Be in good condition of health. Ability to travel frequently or at short notice.