Primary Purpose:
• The role is to install / repair Magnetic Resonance bench-top NMR instruments and to train customers specifically for their applications. The installation will include instrument qualification, operation and performance.
• This role requires extensive travel and approximately 70% of time will be spent out of the office with customers
• To provide a high level of technical knowledge that will allow the optimisation of the instrument, sample preparation and method protocols for the customer’s applications
• As a technical specialist training customers and distributors will be a key part of the role.

Key Responsibilities
• To achieve 100% first time installations by verifying to the customer that the instrument will run their samples and achieve acceptable results
• Optimising instrument parameters and experimental methods to achieve customer satisfaction
• Advise and train customers on NMR theory, calibration, maintaining calibrations using setting up samples, sample preparation, accessories and method protocols
• Install products globally in line with the order specification to an agreed timescale
• Perform preventative maintenance to agreed timescales and required standards
• Produce and maintain all technical documentation relating to installations, risk assessments, quality and site reports
• Maintain and develop own technical awareness and keep up to date with technological advances
• Keep up to date with new product introduction programmes to ensure new releases can be supported in the field
• Submit installation reports in a timely manner and close out any post site issues
• Ensure visits are pre-planned to prevent delays and customers are informed of pre-visit requirements and kept informed of outstanding issues

Person Specification – Essential requirements unless stated
• A technical degree in chemistry, physics or material science HND/HNC in Mechanical / Electrical engineering or equivalent experience.
• Knowledge of bench-top NMR theory, hardware, software and applications.
• A proven background in the use of analytical instrumentation for process and quality control.
• Able to optimise customer applications in the field by adjusting instrument parameters and experimental conditions.
• Understanding of statistics and instrument performance criteria including standard deviation, repeatability, precision, reproducibility etc.
• Analytical approach and technical aptitude for fault finding.
• Competent in world-wide installation with skill level gained in a highly technical Instrumentation environment
• Excellent teamwork and co-operation skills.
• Good interpersonal and presentation skills essential to facilitate. communication with customers at all levels and nationalities.
• Ability and flexibility to travel overseas to remote countries independently and at short notice.
• Eligible to work in China and travel globally, full driving licence.