职位描述
Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.
To strengthen our international and cross-functional team, we are looking for a Product Support Engineer - Liquid Chromatography (m/f) in Greater China.
The workplace is located at one of the LC training and support laboratories our in Shanghai (Pudong) or in Chengdu.
Your responsibilities:
• deliver service and support training in the training facilities in Shanghai or Chengdu.
• support the introduction and ramp-to-volume of new products and solutions in Greater China.
• adopt and translate English support and training documentation into Chinese local language.
• represent the Liquid Chromatography technical support team in Greater China and assist the local organization to troubleshoot and resolve complex technical problems.
• collect feedback from customers and the service organization about the Liquid Chromatography Systems and work with other departments the ensure that these products meet the specific needs of Chinese users in terms of quality, performance and supportability.
For this position we expect
• Bachelor or Diploma in a relevant engineering or scientific discipline, e.g. Chemical Engineering, (Analytical) Chemistry or related technical degrees.
• minimum of 4 years experience with operation or support of Agilent Liquid Chromatography Systems, with typically 5 to 8 years.
• excellent communication skills in English and Chinese (native speaker preferred)
• the ability to explain complex technical matters to a non-expert audience.
• solid understanding and troubleshooting experience of complex analytical systems and applications.
• teamwork across different cultures and organizations.
We prefer
• an advanced degree in an engineering or scientific discipline.
• experience with operation or support of other analytical instruments, like electrophoresis or mass spectroscopy.
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