客户满意度调查问卷
Questionnaire – customer satisfaction

感谢您长期对我IKA公司的爱护和支持，为了更好地了解您的需求和持续改善我司的服务质量水准，烦请填写本问卷调查表，谢谢您！（请您依照满意度回答下列问题）
Thank you for your kindly support for many years. Please kindly fill in below questions, for our improvement in the future.


满意度 Satisfaction
  很好
Very good		 好
Good 		尚可
Ok 		不好
Not so good		 很差
Bad
I 我们的产品Our Product 10 8 6 4 2
   1.产品功能 Product Functionality?
   2.产品品质 Product Quality? 
   3.产品设计 Product Design?
   4.产品价格 Product Price?
   5.产品包装 Product Packing?   
II.我们的服务 Our Service          
   6.货期可靠性Delivery reliability?    
   7.交货数量准确度 Delivered qty correct? 
   8.报价咨询反馈速度 The response to consultancy?
   9.现场服务人员培训 the on-site product training? 
   10.维修/客服人员态度 the attitude of IKA customer service person?
   11.维修反馈速度 The feedback response to repair?
   12.保修期1+1年Warranty period 1+1 year ?
   13.应用支持情况 Application support?
   14.电话/人员回访情况 Call/personal visit?
   15.运费的可接受度 Freight charge?
   16.零配件的价格合理情况 Price of parts?

III．整体评价 Overall Satisfaction

          
   17.产品的整体满意度 Product satisfaction?
   18.服务的整体满意度 Service satisfaction?
   19.产品价格的整体满意度 Price satisfaction? 
           

IIII. 请您提供您对我司的宝贵意见或建议(可另附纸) Your suggestion is highly appreciated.

您在2010购买的产品型号及序列号？The model and serial no. of IKA products that you bought in 2010？
您从哪个代理商购买You purchase from:

 

*单位名称  Company name *联系人姓名Contact Name

*地址 Addr

*电话  Tel

 传真 Fax

邮编 Postcode

 *电邮 E-mail

手机Mobile

 国家 Country

联系人部门Dept.

    

 

 

可传真至 +86 20 82088373 marketing,  or e-mail to: info@ika.cn